THEARKPLATFORM

ARK Features

One platform many components

ARK brings every role and process into one secure platform. Explore the capabilities and see how it all comes together.

Managing Agent Portal

The control centre for your team — properties, compliance, tenants, tasks and documents in one secure place, with every action tracked.

  • Per-property data, occupancy, reminders and actions in one place
  • Employee, task and calendar management with clear due dates
  • Role-based permissions and a complete audit trail on every action
  • Mobile access, e-signatures, automated workflows and more

Property & Compliance Management

One live view of your whole portfolio with compliance evidence captured as you work.

  • One live view of your entire property portfolio
  • Tenancy agreements and property documents in context
  • Gas, electrical, fire, EICR/EPC tracked with evidence
  • Automated reminders and expiry alerts before renewal

Reporting, Analytics & Audit Trail

Live dashboards for occupancy, compliance and cost — with one-click exports ready for regulators and auditors.

  • Real-time dashboards for occupancy, compliance and costs
  • One-click exports for regulators and local authorities
  • Evidence for contractors, providers and external auditors
  • Inspections and disputes de-risked with one source of truth

Data Migration

Get up and running fast — import your existing tenant, property and compliance records into ARK from day one.

  • Import existing tenant, property and tenancy records
  • Spreadsheets organised into one workspace automatically
  • Historic compliance documents and certificates carried across
  • Go live quickly with your data intact

Communication Portal

One secure in-app space for tenants, landlords, contractors and staff — replacing email and scattered messaging tools.

  • Secure 1:1 and group chats for every matter
  • Tenants, landlords, contractors and employees in one place
  • Automated alerts for key events delivered in-app
  • Every conversation logged to the audit trail

Security & Compliance

Auditable by default. ARK keeps the evidence as you work — compliance is the architecture.

  • Role-based access — every role sees exactly what it should
  • Immutable audit logs recording user, entity and IP
  • GDPR by design — data minimisation, export and erasure
  • Secure by default across every role and device

Tenant & Support Management

A tenant hub to self-serve documents and support plans, with a shared space for providers to coordinate visits and outcomes.

  • Tenants self-serve documents and support plans
  • Manage support work and track key-worker visits
  • One auditable record of what was signed and when
  • Providers schedule visits and record outcomes

Repairs, Maintenance & Contractors

Raise, assign and track every repair job from one queue — allocated to your employees or to contractors with scoped access.

  • One queue for all repair requests
  • Allocate jobs to employees or contractors with their own logins
  • Clear ownership, SLAs and fewer lost jobs
  • Evidence and reports ready for regulators

Landlord Management

Landlords see everything that matters for the properties they let — documents, rent and responsibility issues in one portal.

  • Landlord portal to upload key documents and certification
  • See the rent received for each property
  • Landlord-responsibility issues surfaced before they escalate
  • One clear view of every let property

Finance & Analytics

Coming Soon

Understand the full financial picture — costs, income and profitability across every property and service in one place.

  • Employee, contractor and maintenance cost tracking
  • Per-property running costs and outstanding balances
  • Income, expenditure and budget tracking
  • Occupancy and revenue reporting across the portfolio

ARK AI

Coming Soon

An AI Tool for your support in various areas — drafted by ARK, always reviewed by your team.

  • Auto create Quarterly Support Plans for tenants
  • Generate Support Session summary from Support worker key bullet points
  • Suggest task priorities by risk and due date
  • Draft replies and flag anomalies for human review